Service Systems Associates Partners with ArrowStream to Deepen Supply Chain Expertise


Award-winning visitor amenities provider, Service System Associates, selects ArrowStream’s OnDemand technology to power its supply chain

Chicago, Ill. – February 21, 2018 – ArrowStream®, a supply chain innovator blending foodservice expertise and proprietary technology, today announced a partnership with Service Systems Associates, Inc. (SSA), an award-winning visitor amenities company for cultural attractions such as zoos, aquariums, and museums across the United States. SSA has licensed ArrowStream’s market-leading OnDemand software to better manage food spend, rebates, inventory and auditing of its suppliers and distributors.

“Good is not good enough” is a business tenet at SSA. To this end, SSA sought to upgrade and streamline their supply chain information into one technology platform with the goal of achieving visibility across their highly complex supply network consisting of 24 distribution centers and over 8,000 SKU’s. With timely and comprehensive supply chain information at their fingertips, SSA could maintain the responsiveness and control required to serve their cultural attraction customers and ensure extraordinary guest visitor experiences at over 50 locations.

“We have a very lean team at SSA,” said Ron Hall, Vice President of Procurement & Supply Chain with SSA.  “Our team has limited access to manufacturers and vendor data. To resolve critical business issues and save costs it can be an excruciating process to collect and cull through it all. After evaluating many options, we recognized that ArrowStream’s value goes way beyond supply chain visibility; they also have a deep foodservice knowledge base. With the software solution comes outstanding consultative account management to help us continuously gain insights to improve our supply chain operations.”

OnDemand empowers companies like SSA to quickly identify price variance savings opportunities and proactively address the most pressing threats to their supply chains by centralizing inventory, contracts, and quality assurance information. Supply chain and purchasing departments have a single source of truth with OnDemand, leading them to make better tactical and strategic decisions.

“SSA holds a unique position in our ArrowStream portfolio which mostly consists of restaurant chains and foodservice distributors,” said Jeff Dorr, Chief Customer Officer, ArrowStream. “SSA has an amazing hybrid of products and services that attract guest visitors to their customers’ venues, including restaurants, retail outlets, catering and even hosting a large number of weddings on location. To manage it all, SSA understands how OnDemand’s robust technology can do the heavy lifting of guided analytics and provide supply chain visibility so their teams can focus on delivering the best guest experiences efficiently for their customers.  Once again, bringing on SSA proves that our solutions are positioned to help all types of companies in the foodservice supply chain.”

About Service Systems Associates (SSA)
Headquartered in Denver, Col., SSA was founded on the principals of a handshake over 45 years ago.  Today, serving over 27 million guests annually, SSA manages retail, culinary and guest service amenities at 50+ museums, botanic gardens, zoos, and aquariums in the United States, For more information, please visit the website at

Media Contact:

Susan Fox
ArrowStream, Inc.
(312) 676-0036