Ninety Nine Restaurant & Pub Selects ArrowStream To Drive Quality Management


Northeast restaurant & pub chain achieves measurable cost savings and increased productivity with ArrowStream’s OnDemand’s Quality Management technology.

Chicago, Ill. – April 10, 2018 – ArrowStream®, a supply chain innovator that combines expertise in data science and analytics to improve the way supply chains perform, today announced that American Blue Ribbon Holdings, LLC., the parent company of Ninety Nine Restaurant & Pub®, a favorite Massachusetts-based restaurant company known for hand-breaded Boneless Wings, Broiled Sirloin Tips and frosted mugs of beer, has expanded its utilization of ArrowStream’s market-leading OnDemand software to track product quality incidents and improve collaboration with its suppliers and distributors.

For the past year, Ninety Nine has leveraged OnDemand’s market-leading supply chain capabilities, including Quality Management, a proprietary technology unique to OnDemand. Quality Management allows restaurants to report and track product issues with inbound deliveries, ensures credits are received and closed, reduces administrative workload, and enables benchmarking and trend analysis on food and service quality. Actionable insights gained from OnDemand allow Ninety Nine to identify significant opportunities for quality and cost improvements within their supply chain.

“Before the addition of OnDemand’s Quality Management, we had limited ability to track restaurant issues due to the manual aspects of gathering data. Today, 100% of our restaurant chain professionals can log issues directly into OnDemand, whether it is a product shortage, mis-picked product or quality related,” said Bill Sparrow, Director of Quality Assurance and Food Safety, Ninety Nine Restaurant & Pub. “Quality Management collects, reports and measures all product and service incidents, so nothing escapes our attention. We estimate a 20%+ improvement in credit recovery, and we are closing outstanding credits for incidents on average in two to three days. Before this system, we were averaging 4-6 weeks on credit recovery. In addition to the significant cost savings, OnDemand is a substantial enhancement to our internal operations as it has cut in half the time spent to track, follow and close quality events. Ultimately, it drives a better supply chain with our trading partners because we are all getting the same information and able to act on it almost immediately.”

Since Ninety Nine began using Quality Management, it has become a game-changer to their distributor and supplier business reviews. With a clean and timely picture of incident patterns by location, product, and issue type, Ninety Nine can work more efficiently with their partners in addressing the root cause.

“Our goal is to put actionable plans in place, so quality incidents do not occur in the future,” said Sparrow. “OnDemand is simply the best technology in the foodservice business. It has proven to save both time and money, and also builds better relationships with suppliers and distributors, which is a win-win for all.”

Ninety Nine is the latest restaurant chain to extend its partnership with ArrowStream. They join a growing portfolio of well-known brands including Dairy Queen, Ted’s Montana Grill, Church’s Chicken, Popeyes Louisiana Kitchen, Panda Restaurants, and Einstein Noah. These partners utlize OnDemand as they recognize the value of mapping restaurant data into a single view that directs the attention of supply chain teams to particular issues which will have the most significant impact on their business.

“Ninety Nine aligns with our drive to deliver actionable foodservice intelligence and solutions,” said Jeff Dorr, Chief Customer Officer, ArrowStream. “OnDemand’s Quality Management promotes a better level of direct supplier and distributor collaboration and dramatically shortens the industry’s timetable to achieve full product traceability and cost savings. We believe that by improving your supply chain collaboration throughout your network, you will drive the maximum efficiency and ROI needed in today’s tightening market. It is great to see a brand like Ninety Nine leveraging the OnDemand solution and shining a light in every corner of their supply chain. They continue to drive innovation and customer experience, and we look forward to supporting and advancing Ninety Nine with game-changing services and expertise needed to achieve their goals.”

About ABRH

American Blue Ribbon Holdings, LLC (ABRH). Based in Nashville, Tennessee, ABRH is a diversified food services company operating four family and casual dining restaurant groups in the United States. These include O’Charley’s, Ninety Nine Restaurant and Pub, Village Inn and Bakers Square. ABRH also owns and operates Legendary Baking, an award-winning baker of pies and premium desserts. ABRH is a majority-owned subsidiary of Fidelity National Financial; please visit

About ArrowStream

ArrowStream is the first company to develop innovative supply chain solutions that address both inbound logistics and supply chain management, optimizing powerful data to provide unprecedented levels of transparency, control, and actionable insight. ArrowStream has been serving the food industry for over 18 years, combining proven supply chain expertise with data science and analytics to help clients rethink their supply chain.  For more information on ArrowStream, please visit

Media Contact:
Susan Fox
ArrowStream, Inc.
(312) 676-0036