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Data, process, and system limitations can have an impact on your brand and, ultimately, your customers. With integrated supply chain data, ArrowStream’s Foodservice Incident Management (FSIM) helps restaurant chains manage product and service incidents from distributor deliveries by leveraging integrated supply chain data—enabling proactive resolution and actionable insights. Over 15,000 restaurant chain locations use FSIM to standardize incident collection, improve visibility, and streamline resolution workflows.
“There’s a lot of value that ArrowStream brings to Bagel Brands and we love using the tool. We have visibility into issues that are going on out in the field…be it potentially a product issue with quality, a packing issues, [and] we also see all the distribution issues. Arrowstream [FSIM] gives us a lot of visibility into what’s going on at the store level…It’s easy to quickly run through to see if you have any issues.”
Debbie Pagliai
Chief Supply Chain Officer, Bagel Brands
Eliminate unnecessary phone calls, emails, and paperwork. With a just few clicks, incidents can be quickly captured from a mobile device or computer. Restaurant managers can view incident and credit status in real time.
Automated workflows between the distributor, supplier, and restaurant chain significantly reduce resolution time. Spend less time investigating delivery incidents, which can cost between $25 and $75 per incident.
Manually tracking incidents results in lost credits. ArrowStream’s integrated invoice data enables accurate credit tracking and easy verification of credits collected.
Measure partner performance and outcomes. Use quantitative data to enhance partner communication and encourage collaboration to maintain high quality standards.
“With the data available from ArrowStream, we’re able to hold our stores and partners accountable and drive bottom line savings.”
Paula Coleman
Director, Ops & Alignment, Whataburger
Leading Supply Chain Software Platform Launches New Website Inviting the Foodservice Industry to “Rethink Your Supply Chain”
Leading Supply Chain Software Platform Launches New Website Inviting the Foodservice Industry to “Rethink Your Supply Chain”
Leading Supply Chain Software Platform Launches New Website Inviting the Foodservice Industry to “Rethink Your Supply Chain”
Join the over 15,000 restaurant chain locations that use ArrowStream Food Service Incident Management to standardize incident collection, improve visibility, and streamline resolution workflows.
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